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Rematch

FAQ

Questions, answered plainly.

If yours is not here, email info@rematchbalm.com or call 602-398-5189 (Rematch LLC, Box 23, Scottsdale, AZ 85260). A person reads it.

Using it

What is Rematch for?
For the temporary relief of minor aches and pains of muscles and joints associated with simple backache, arthritis, strains, bruises, sprains. Rematch Balm and Rematch Travel contain camphor 6.5% and menthol 1.75%; Rematch Cream contains camphor 6.5% and menthol 4%. Both are FDA monograph external analgesic actives. Rematch Sensitive is a separate fragrance-free comfort balm for dry, overworked hands and skin.
How often can I apply it?
Adults and children 12 and older: apply to the affected area not more than 3 to 4 times daily. Most people use it before play and again at night. If symptoms last more than 7 days, or clear up and come back, stop and ask a doctor.
Where should I apply it?
On the skin over a sore muscle or joint: knees, hands and fingers, elbows, shoulders, lower back, calves, feet. A pea-sized amount covers a knee. Rub in until it disappears, then wash your hands. Avoid eyes, mouth, broken or irritated skin, and do not cover with a tight bandage or heating pad.
What is the difference between Rematch Balm and Rematch Sensitive?
Rematch Balm (and the 1 oz Travel) is the camphor and menthol balm for minor aches and pains. Rematch Sensitive is a different product: a fragrance-free comfort balm for dry, overworked hands and skin, made with six plant-based ingredients and no essential oils. Same jar, same base, different job.
What is the difference between Rematch Balm and Rematch Cream?
Both carry camphor 6.5%. The Cream has more menthol, 4% against the Balm's 1.75%, so the cool comes on stronger. The Balm is a firm beeswax balm in a glass jar that melts on contact. The Cream is softer, rubs in like a cream, and comes in a 4 oz tube. Neither has water or alcohol.
How much Rematch Cream should I use?
A strip about the length of a fingertip covers a knee or a shoulder. Rub it in until it disappears and wash your hands. Adults and children 2 and older: not more than 3 to 4 times daily.
Can I use the Balm and the Cream together?
Use one or the other on a given spot, not both at once. They share the same actives, so layering only adds more of the same. Most people keep the tube at home or in the gym bag and a jar in the paddle bag. Count every application toward the 3 to 4 times a day limit.
What does it smell like?
Rematch Balm opens with peppermint and camphor. The scent is noticeable for a few minutes and then fades. It will not clear a room. Rematch Sensitive has no added fragrance at all.
Will it stain clothing, sheets, or my paddle grip?
The base is coconut oil, beeswax, and shea butter, so it absorbs rather than sitting on the skin. Give it a minute before you dress or pick up a paddle. Applied heavily, beeswax balms can leave a faint mark on light fabric; it comes out in a normal wash.
What happens if it melts in my car during an Arizona summer?
Beeswax gives the balm a higher melting point than a gel or lotion, but a closed car in July will soften it. Keep the lid on, let it cool at room temperature, and it firms back up. Potency and texture are unaffected. If it has fully liquefied, let it set upright so the surface levels.

Safety

Can children use it?
Children 12 and older can use it as directed. Children 2 to 12: ask a doctor before use. Children under 2: do not use. Keep the jar out of reach of children.
Is it safe during pregnancy or breastfeeding?
If you are pregnant or breast-feeding, ask a health professional before use. That is the label instruction for every camphor and menthol product, and we follow it.
Is Rematch a CBD product?
No. Rematch Balm contains no CBD, no THC, and no cannabis extracts. The actives are camphor and menthol. Rematch Sensitive, our skin balm, uses hemp seed oil as a moisturizer; hemp seed oil contains no CBD or THC.

Orders

How does shipping work?
Free US shipping on orders over $35 and on every bundle. Below that, flat $5.95. Orders ship from Scottsdale, Arizona within 1 to 2 business days by USPS, and most arrive in 2 to 5 days. We do not ship internationally yet.
How does Subscribe and save work?
Pick Subscribe on any single jar and save 15%. A fresh jar ships every 60 days. Skip, pause, or cancel any time from the link in your email receipt. Bundles are one-time purchases.
Is there a military, veteran or first responder discount?
Yes. US military (active, Reserve, Guard, veterans, retirees, spouses and dependents), police, firefighters, EMTs and paramedics, and nurses get 20% off everything after a one-minute GOVX ID verification. Details and the verify button are on the military and first responder discount page at rematchbalm.com/military-discount. Military and first responder discount
Do bundles ship free?
Yes. Every bundle and gift set ships free in the US regardless of the order total.
What is the 60-day guarantee?
Feel it or it's free. Use Rematch for up to 60 days from delivery. If you are not glad you bought it, email info@rematchbalm.com with your order number and we refund the full purchase price. No return shipping, no forms, one jar per household.